Avalue  Healthcare establishes the following maintenance specifications and operational procedures to ensure the highest quality of service and minimize repair times for our customers.

Avalue Healthcare provides the following warranty coverage for its products:

Standard Products: These are covered by a 2-year warranty, starting from the date of delivery from Avalue Healthcare.

ODM/OEM Products: For ODM/OEM products manufactured by Avalue Healthcare, the warranty is defined according to the terms of the specific agreement. If no such agreement exists, a 1-year warranty applies. PCBA with Conformal Coating: These products are not covered by warranty.

Outsourced Parts: Components such as motherboards, LCD touch panels, CPUs, RAM, HDDs, etc., are covered by a 6-month warranty, starting from the delivery date.

Mobile/Tablet PC Batteries: These are covered by a 6-month warranty, starting from the delivery date.

Engineering Samples: Products in the pre-mass production stage (i.e., engineering samples) are not covered by this warranty or service policy.

For extended warranties and cross-territory services, defects resulting from design, manufacturing processes, or materials are covered under the warranty period as defined from the delivery date by Avalue Healthcare.

For non-Avalue Healthcare products, the warranty and repair time are based on the original manufacturer's service standards. In general, Avalue Healthcare will provide warranty services for non- Avalue Healthcare products for a maximum period of one year.

In the case of Avalue Healthcare Product DOA (Defect-on-Arrival), if the customer identifies any defect within 1 month from the delivery date, AVALUE HEALTHCARE will promptly replace the defective product with a new one, with the fastest possible delivery, except for custom products. If the customer agrees to a Cross-Shipment Agreement, allowing for the delivery of a new product before Avalue Healthcare receives the defective one, Avalue Healthcare will immediately proceed with the replacement for the DOA case.

Upon validation of the confirmed defect, Avalue Healthcare reserves the right to determine whether a new product replacement will be provided.

For returned defective products, the following conditions must be met:

• The product must be free of any visible damage, alterations, scratches, or markings.

• All delivered accessories must be included.

If these conditions are not met, the customer will be charged a processing fee. Additionally, if the defect is determined to result from incorrect configuration or improper usage by the customer, rather than an issue with the hardware itself, the customer will be responsible for relevant handling fees.

For all other cases, Avalue Healthcare will handle defects through repair. The customer is required to send the defective product to an authorized Avalue Healthcare service center. Avalue Healthcare will then repair and return the product to the customer as soon as possible.

The following situations are not covered under the warranty:

• The warranty period has expired.

• The product has been altered or its serial number label has been removed or damaged.

• Product functionality issues arising from improper use, unauthorized disassembly or modification, unsuitable operating conditions, improper maintenance, accidents, or other causes. Avalue Healthcare reserves the right to determine the validity of such situations.

• Non- Avalue Healthcare products and accessories are subject to the warranty terms set by the original manufacturer. This includes items such as RAM, HDD, FDD, CD-ROM, CPU, FAN, etc.

• Product upgrade or test requests submitted by the customer after the warranty period has expired.

• PCBA with conformal coating.

• Avalue Healthcare semi-finished products and outsourced products lacking an Avalue Healthcare serial number.

• Products in the pre-mass production stage, such as engineering samples.

A customer’s rejected product returned for repair shall have a RMA (Return Merchandise Authorization) number. Without a RMA number, Avalue Healthcare will not provide any repair service for the rejected product, and the product will be returned to the customer at customer’s cost. Avalue Healthcare will not issue any notice for the return of the product.

Please contact Avalue Healthcare application engineers. Sometimes when the problem can be resolved even before the customer sends back the product.

On the other hand, if the customer only returns the key parts to Avalue Healthcare for repair, it is necessary that the serial number of the entire unit is given in the “Problem Description” field, so that warranty period can be ruled accordingly; or Avalue Healthcare will handle the case as an Out-of- warranty case.

It is recommended that the customer not to return the accessories (manual, connection cables, etc.) with the products for repair, devices such as CPU, DRAM, CF memory card, etc., shall also be removed from the faulty goods before return for repair. If these devices are relevant to described repair problems and necessary to be returned with the goods; please clearly indicate the items included in the eRMA application form. Avalue Healthcare Healthcare shall not be responsible for any item that is not itemized. Moreover, make sure the problem(s) are detailed in the “Problem Description” field.

In the list of delivery, the customer may fill-in a value which is lower than the actual value, to prevent customs levying a higher tax over the excessive value of the return goods. The customer shall be held responsible for extra fees caused by this. We strongly recommend that “Invoice for customs purpose only with no commercial value” be indicated on the delivery note. Also for the purpose of expedited handling, please printout the RMA number and put it in the carton, also indicate the number outside of the carton, with the recipient addressing to Avalue Healthcare Healthcare RMA Department.

When returning the defective product, please use an anti-static bag or ESD material to pack it properly. In case of improper packing resulting in damages in the transportation process, Avalue Healthcare Healthcare reserves the right to reject the un-repaired faulty good at the customer’s costs. Furthermore, it is suggested that the faulty goods shall be sent via a door-to-door courier service. The customer shall be held responsible for any customs clearance fee or extra expenses if Air-Cargo is used for the delivery.

In case of a DOA situation of a new product, Avalue Healthcare will be responsible for the product and the freight. If the faulty goods are within the warranty period, the sender will take responsibility for the freight. For an out-of-warranty case, the customer shall be responsible for the freight of both trips.

Avalue Healthcare will charge a moderate repair fee for the following conditions

•The warranty period has expired.

•Product has been altered or its label of the serial number has been torn off.

•Product functionality issues resulting from improper use by the user, unauthorized dismantle or alteration, unfit operation environment, improper maintenance, accident or other causes. Avalue Healthcare reserves the right for the ruling of the aforementioned situations.

•Product damage resulting from lightning, flood, earthquake or other calamities.

•The warranty rules for non-Avalue Healthcare products and accessories shall be in accordance with standards set up by the original supplier. These products and accessories include RAM, HDD, FDD, CD-ROM, CPU, FAN, etc.

•Product upgrade request or test request submitted by the customer after expiry of the warranty.

•PCBA with conformal coating.

•Avalue Healthcare semi-product and outsourced products without Avalue Healthcare serial number.

•Products before the mass production stage, i.e. engineering samples

•In case the products received are examined as NPF (No Problem Found) within the warranty period, the customer shall be responsible for the freight of both trips.

•Please contact your local distributor to examine in advance to prevent unnecessary freight cost.

For system failure of out-of-warranty products, Avalue Healthcare will provide a quotation prior to repair service. When the customer applies for the cost, please refer to the Quotation number. In case the customer does not return the DOA product that has already been replaced by a new one, or the customer does not sign back the quotation of the out-of-warranty maintenance, Avalue Healthcare reserves the right of whether or not to provide the repair service. In case the customer does not reply in 3 months, Avalue Healthcare shall directly scrap or return the product back to customer at customer’s cost without further notice to the customer.

For servicing phased-out products, Avalue Healthcare provides an extended period, starting the date of phase-out, as a guaranteed maintenance period of such products, for continuance of the maintenance service to meet customer’s requirements. In case of unexpected factors causing Avalue Healthcare to be unable to repair/replace a warranted but phased-out product, Avalue Healthcare will, depending on the availability, upgrade the product (free of charge with continued warranty period as of the original product), or, give partial refund (based on the length of the remaining warranty period) to solve this kind of problem.

On completion of repair of a defective product, a Maintenance Report indicating the maintenance result and part(s) replaced (if any) will be sent to the customer together with the product. If the customer demands an additional maintenance analysis report, a service fee of various level will be charged depending on the warranty status. In case the analysis result shows that the defect attributes to Avalue Healthcare’s faulty design or process, the analysis fee will be exempted.

Avalue Healthcare provides service products to manage with different customer needs. Should you have any need, please consult to Avalue Healthcare Sales Department.

Avalue Healthcare provides DAR (Defect Analysis Report) services aiming to elevating customer satisfaction. A DAR includes defect cause identification/verification/suggestion and improvement precautions, with instructions on correct usage for the avoidance of any recurrence.

Avalue Healthcare is capable to provide system upgrade service for customization requirements. This upgrade service is applicable for main parts, such as CPU, memory, HDD, SSD, storage devices; also replacements motherboards of systems. Please contact Avalue Healthcare sales for details to evaluate the possibility of system upgrade service and obtain information of lead time and price.